Frequently Asked Questions
Welcome to Ducktastic!
We’re a Texas-based commercial food manufacturer creating our products in small batches and selling directly to consumers throughout the lower 48 United States.
Here are answers to the questions we hear most often.
Ordering
How do I place an order?
Visit our Shop, select the products and options you’d like, add them to your cart, and proceed to checkout.
Your available shipping options and applicable charges will be displayed during checkout before you complete your purchase.
When will I be charged?
Your order is charged when you complete checkout.
Your total may include the product price, applicable sales tax, shipping, and any temperature-control materials or other shipping-related charges applicable to your order.
How do I know my order was received?
You’ll receive an email confirmation after successfully placing your order.
Because our food products are generally made to order, our goal is to ship immediately. Please allow 7–10 business days for production before shipment when you place large or complex.
You’ll receive another notification when your order has been prepared for shipment and your shipping information is available.
How far in advance should I order?
We recommend placing your order at least 14 days before the date you need it.
Some products require additional production time, and production or shipping schedules may be affected by holidays, high order volume, severe weather, or other circumstances.
Are your products made to order?
Yes. We generally make our food products to order in small batches.
This allows us to manage production and provide products that are as fresh as reasonably possible when they leave our facility.
Shipping
Where do you ship?
We currently ship to the lower 48 contiguous United States only.
We do not currently ship to:
- Alaska;
- Hawaii;
- U.S. territories or possessions; or
- International destinations.
Do you ship internationally?
No.
Ducktastic currently conducts its online sales and shipping operations within the United States only.
What shipping carrier do you use?
Our current carrier is USPS. We will, from time to time, use FedEx or UPS to expedite your orders when we find oportunities to get your snacks to you more efficiently.
Shipping labels and shipment processing are managed through our WooCommerce shipping system.
When do you ship?
We generally try to ship orders on Tuesdays and Wednesdays to reduce the possibility of packages sitting in carrier facilities over a weekend.
During busy periods, we may ship on additional days.
Do you recommend expedited shipping?
For our food products, we generally recommend selecting a shipping method that minimizes transit time.
For products that are particularly sensitive to extended transit times or temperature conditions, we recommend 2-day shipping or faster when available.
Expedited shipping reduces expected transit time but does not guarantee a particular delivery date or time.
Can I ship to a PO Box?
A physical street address is required for our current shipping process.
If a PO Box is entered at checkout and we cannot ship the order to that address, we’ll contact you for an appropriate physical delivery address.
Food & Ingredients
Are Ducktastic products commercially manufactured?
Yes.
Ducktastic operates as a commercial food manufacturing business and is licensed through the applicable Texas food-safety regulatory program.
Ducktastic is not a cottage food operation or cottage bakery.
How should I store my products?
Follow the storage instructions provided on the product packaging.
Storage requirements vary by product, so please do not assume that every Ducktastic product has the same storage requirements.
How long do your products last?
Shelf life varies by product.
Always follow the applicable date marking and storage instructions provided with your specific product.
Do your products contain allergens?
Some Ducktastic products may contain one or more major food allergens.
Please read the complete ingredient and allergen information on the product label before consuming a product.
The nine major food allergens recognized under federal law are:
- Milk
- Eggs
- Fish
- Crustacean shellfish
- Tree nuts
- Peanuts
- Wheat
- Soybeans
- Sesame
Federal law requires applicable packaged foods to identify the food source of major allergens used in the food.
What if I have a severe food allergy?
Please review the product’s ingredient and allergen information before purchasing or consuming it.
If you have a severe food allergy or other significant dietary restriction, contact us before ordering if you have questions about a particular product.
We cannot guarantee that a product is free from a particular allergen unless that is specifically stated on the applicable product labeling.
Can I request ingredient substitutions?
Ingredient substitutions are not guaranteed.
Our products are made according to established recipes and manufacturing procedures. Contact us before ordering if you have questions about a specific product or ingredient.
Payments & Merchandise
What currency are your prices in?
All prices are listed in U.S. dollars (USD).
How is sales tax calculated?
Applicable sales tax is calculated during checkout using our WooCommerce tax system.
How are payments processed?
Ducktastic uses WooPayments for online payment processing.
Payment information necessary to complete your transaction may be transmitted to WooPayments.
In person sales use Square.
Payment information necessary to complete your in person transaction may be transmitted to Square.
Do you sell merchandise?
Yes.
Some Ducktastic merchandise is produced and fulfilled through our print-on-demand fulfillment partner, Printify.
Merchandise orders may therefore follow different production and shipping timelines than our food products.
Problems With an Order
What if my order is delayed?
Start by checking the tracking information provided with your shipping notification.
If the tracking information does not adequately explain the delay, contact us and we’ll investigate with the carrier.
Carrier investigations can take time because we may need to wait for a response from the carrier.
What if my package arrives damaged?
Contact us as soon as possible.
Please keep the product, shipping box, and packaging materials and take photographs of the damage. These materials may be necessary for us to investigate the issue.
What if I receive the wrong product?
Contact us as soon as possible with your order number and photographs of the product received.
We’ll review the order and work with you to resolve the problem.
Can I cancel my order?
Our standard cancellation window is 24 hours after the order is placed.
After 24 hours, production may already have begun and a full refund may no longer be available.
See our complete Shipping & Returns policy for details.
Can food products be returned?
Generally, no.
For food-safety reasons, food products that have been delivered to a customer cannot normally be returned for resale.
This does not eliminate rights or remedies that may apply when an order is damaged, defective, incorrect, or otherwise subject to a legally required remedy.
Contact
For general questions:
information@ducktastic.com
For order cancellations and order-specific questions:
orders@ducktastic.com
Social:
@DucktasticTX
For complete information, please see our: