Ordering and Receiving your Ducktastic Cottage Bakery Treats

How can I place an order?

Orders can only be placed through our website or in person at venues where Ducktastic is participating (such as farmers markets and craft fairs). We also attend various charity events where our goal is to help local vets and their families. Orders placed at those events will include a donation to their cause.

What are the steps to a Cottage Bakery Order?

  1. Select the bakery goods you’d like to purchase. Each of our products offers a variety of options to keep your treats fresh, new, and unique. Once you’ve added the products you want to your shopping cart, you’re ready to check out.
  2. For orders being delivered within our accepted delivery zone, there will be a $10 delivery fee, and ready-to-eat products (our Duckie Diver bite-sized pretzels) are taxed by the state. These fees will show once you’re ready to check out. For those choosing local pickup, you will be notified of the pickup location in the email discussed below.
  3. Make your payment, and you’ll receive 2 emails. One will confirm your payment. The other email will confirm your order. If your requested delivery date is available, we’ll confirm it and you’ll be set. If your delivery date is already booked, we’ll offer you alternative delivery dates.
  4. You will need to accept the confirmation through email to ensure our bakers get your order going. If we don’t hear from you, your order may be canceled.
  5. The day before your delivery is scheduled, you’ll receive a notice of when you can expect delivery (we try to give 3-hour windows to reduce the inconvenience our Cottage Laws may inflict on you) or what time frame your pickup will be available (along with the address for where we will meet up with you for the pickup).
  6. The day of you’re delivery, we’ll hand your order to you, and you’ll be set to enjoy your Ducktastic treats!
  7. Additional details are answered below.

When will I be charged for my order?

All orders are charged at the time they are placed.

How do I know my order went through?

You will receive an email confirmation within 24 hours of placing your order. Products, counts, and delivery will be verified and confirmed through this email. If you do not respond to this email within 24 hours, your order will be canceled and your payment refunded.

What is the delivery schedule?

Deliveries are made only on Saturday, Sunday, or Wednesday. Local pickups are scheduled on an as-requested basis within the standard delivery time schedules. Deliveries can typically be expected between the hours of 10am and 6pm on delivery days. Specific delivery times will depend on deliveries being scheduled for the day.

How far do you deliver?

Delivery is available within (roughly) a 50-mile driving radius of Mansfield, TX. If you are unsure of your delivery location options, this list will provide you with our routine delivery cities. If you’re not sure of delivery to your location, check out our zipcode verification list.

Orders in Mansfield, TX, can be arranged for “Pickup,” and orders from outside our delivery zone can be arranged for a “pickup” location within our delivery zone. Message us before you place your order, and we’ll do what we can to work out a location to meet.

Do deliveries have to be made to my residence?

No, delivery can be arranged at a public location. Private property deliveries are allowed but we do recognize that you may not want strangers at your doorstep.

Does someone need to be present for my dellivery?

Yes. In accordance with Texas Cottage Law, a person must be present at the delivery location to accept the order face-to-face. If no one is present, the delivery will be considered complete, and no refund will be issued. Now we do recognize emergencies can arise. Within reason, we may be able to accommodate last-minute changes depending on the delivery schedule and the fragility of your order. A number for text messaging delivery status will be offered to you in the above-mentioned confirmation email. Should last-minute issues arise, we can coordinate solutions through text. We do, however, require all communication to be written to protect all concerned parties.

What happens if my order is not picked up?

Unclaimed or abandoned products will be donated to charity.

How will I know when my delivery is coming?

The day before your scheduled delivery, you will receive an email or text, depending on the preferences you select on your confirmation email, with a 3-hour delivery window.

How much advanced notice is required for orders?

Orders must be placed at least 3 days before the requested delivery date.

How can I cancel my order?

Orders may be canceled within 24 hours of being placed for a full refund. After 24 hours, cancellations are not possible under most circumstances. 

Do you offer shipping?

Yes, but only for orders placed in person at approved venues (farmers markets, craft fairs, etc.). These orders can be shipped anywhere within Texas for an additional delivery cost.

Legal Information for Ducktastic

1. Privacy Policy

Information We Collect

  • Personal Information You Provide: Name, email address, billing/shipping details, payment info, and any information submitted through forms.
  • Automatically Collected Information: IP address, browser type, device details, site usage data, and referring website.
  • Cookies: We use cookies to improve site performance and user experience. You may disable cookies in your browser, but some features may not work.

How We Use Your Information

  • To process orders and deliver products.
  • To improve our website and services.
  • To send updates, newsletters, or promotional content (only if you opt in).
  • To comply with legal obligations.

Email Communications & CAN-SPAM Compliance

If you subscribe to marketing emails, we will:

  • Clearly identify emails as promotional when applicable.
  • Include our valid mailing address in every message.
  • Provide a functional unsubscribe link in each email.
  • Honor all opt-out requests within 10 business days.

Sharing of Information

We do not sell your data. We only share information with trusted service providers (such as payment processors or shipping partners), as required by law, or in the event of a business transfer.

Data Security

We use reasonable security measures to protect your information but cannot guarantee absolute security.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict your data. Contact us at information@ducktastic.com to exercise these rights.

2. Terms of Service

Eligibility

You must be at least 13 years old (or the minimum age in your jurisdiction) to use Ducktastic. At this time, you must be in the state of Texas to make purchases or receive products from Ducktastic.

Use of Services

You agree not to use our website for unlawful purposes, infringe on others’ rights, or disrupt our operations.

Accounts

If you create an account, you are responsible for safeguarding your login credentials and all activity under your account.

Purchases & Payments

  • Prices are listed in U.S. Dollars only.
  • Payment is handled securely through third-party processors.

Shipping & Returns

Products are delivered in person in accordance with Texas Cottage Food Law. Full details are available on our site.
All sales are considered final.
Due to the nature of our products and compliance with Texas Cottage Food Law, we are unable to accept returns or exchanges once an order has been fulfilled.

Order Cancellations

  • Orders may only be canceled in writing (via email to orders@ducktastic.com).
  • Cancellations must be submitted within 24 hours of placing the order.
  • Cancellations will only be honored in accordance with the order process described on the Order Page.

After the 24-hour cancellation window has passed, your order is considered final and no refunds or adjustments will be made.

Intellectual Property

All content, including our name, logo, recipes, and design, is proprietary to Ducktastic and may not be reproduced without written consent.

User Content

By submitting content (reviews, comments, images), you grant Ducktastic a non-exclusive license to use and display it. You must own the rights to any content you submit.

Limitation of Liability

Ducktastic provides its products and services “as is” without any guarantees or warranties, express or implied. By purchasing and consuming our products, you acknowledge and agree to the following:

  • You are responsible for following all expiration dates, “best by” dates, and safe handling instructions included with your purchase.
  • Improper storage, handling, or use of products may increase the risk of spoilage or foodborne illness, and Ducktastic shall not be held liable for any damages, losses, or injuries arising from failure to follow provided guidelines.
  • In accordance with the Texas Cottage Food Law, ALL FOOD IS PRODUCED IN A PRIVATE HOME KITCHEN AND IS NOT INSPECTED BY THE DEPARTMENT OF STATE HEALTH SERVICES OR A LOCAL HEALTH DEPARTMENT.
  • In accordance with the Texas Cottage Food Law, temperature controlled foods sold by Ducktastic will include SAFE HANDLING INSTRUCTIONS: TO PREVENT ILLNESS FROM BACTERIA, KEEP THIS FOOD REFRIGERATED OR FROZEN UNTIL THE FOOD IS PREPARED FOR CONSUMPTION.
  • To the fullest extent permitted by law, Ducktastic and its owners, affiliates, and employees disclaim all liability for any indirect, incidental, or consequential damages related to the use of our website, content, or products.

Governing Law

These Terms are governed by the laws of the state of Texas, without regard to conflict of law rules.

3. Disclaimer

Compliance with Texas Cottage Food Law

All baked goods and food products are produced in compliance with Texas Cottage Food Law. They are not subject to state inspection.

Purchase & Delivery

  • All purchases must be made through our website.
  • Orders are delivered in person only.
  • We do not accept orders via phone, text, or social media.
  • For full details of the ordering and delivery process, review the order form before submitting your order.

Affiliate Programs

We currently do not participate in affiliate programs, but may add them in the future. Any such programs will be clearly disclosed.

Content Disclaimer

  • Recipes, reviews, and opinions on Ducktastic.com are provided for entertainment purposes only.
  • They are not intended as professional, nutritional, medical, or legal advice.

Intellectual Property

The Ducktastic name, logo, and product recipes are proprietary and cannot be used, copied, or reproduced without permission.

Limitation of Liability

We are not responsible for any loss, injury, or damages resulting from use of our products, content, or services, except as required by law.

4. Contact Us

If you have questions about this Legal page, you can contact us at:

@DucktasticTX
Email: information@ducktastic.com

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