Shipping & Returns Policy
Last Updated: September 30, 2026
Ducktastic produces food products in small batches and generally makes food products to order. Because food products require different handling than ordinary merchandise, we have specific policies governing production, shipping, delivery, cancellations, returns, and damaged orders.
By placing an order, you acknowledge these policies, subject to any rights provided by applicable law.
1. Production Time
Most Ducktastic food orders require approximately 7–10 days for production.
We recommend placing orders at least 14 days before the date you need your products.
Production time may be longer during:
- Holidays;
- Seasonal demand;
- Unusually high order volume;
- Ingredient or supply disruptions;
- Severe weather;
- Equipment problems; or
- Other circumstances affecting production.
If we learn that an order cannot be shipped within the timeframe represented at the time of purchase, we will contact you regarding the delay and the options available to you.
2. Shipping Schedule
We generally attempt to ship food orders on Tuesdays and Wednesdays.
This schedule is designed to reduce the risk of packages remaining in carrier facilities over weekends.
During high-volume periods, we may ship orders on additional days.
Our shipping schedule may change because of holidays, weather, carrier schedules, production requirements, or other circumstances affecting safe shipment.
3. Shipping Carrier
Our current shipping carrier is FedEx.
Shipping labels and shipment processing are managed through our WooCommerce shipping system.
Once a package is transferred to the carrier, the carrier controls the physical transportation of the package.
4. Shipping Area
Ducktastic currently ships to the:
Lower 48 contiguous United States only.
We currently do not ship to:
- Alaska;
- Hawaii;
- Puerto Rico;
- Other U.S. territories or possessions; or
- International destinations.
We may expand our shipping area in the future.
5. International Orders
Ducktastic does not currently accept international orders or provide international shipping.
We conduct our website sales and shipping operations within the United States only.
6. Physical Address Requirement
A physical street address is required for our current shipping process.
If a PO Box is entered at checkout and the order cannot be shipped to that address, we will contact the customer to obtain an appropriate physical delivery address.
An order may be delayed until an appropriate address is provided.
7. Shipping Method
Available shipping methods are displayed during checkout.
For our food products, we generally recommend selecting a shipping method that minimizes transit time.
For products sensitive to extended transit or temperature conditions, we recommend 2-day shipping or faster when available.
Selecting expedited shipping reduces expected transit time but does not guarantee a specific delivery date or delivery time.
8. Temperature & Seasonal Shipping
Some food products may be affected by elevated temperatures during transportation.
When appropriate, Ducktastic may use cooling materials or other temperature-control measures.
Applicable temperature-control charges will be disclosed during checkout when they apply.
Customers are responsible for selecting an appropriate shipping method and promptly receiving shipments.
9. Tracking Information
A tracking number will generally be provided when the shipping label is created and shipment information becomes available.
Please remember that creation of a shipping label does not necessarily mean the carrier has physically received the package.
Tracking information may not update until the package enters the carrier’s system.
10. Carrier Delays
Carrier delays can occur because of:
- Severe weather;
- Mechanical problems;
- Transportation disruptions;
- Incorrect or incomplete addresses;
- Delivery-volume surges;
- Facility disruptions;
- Holidays; or
- Other circumstances outside Ducktastic’s reasonable control.
If your package appears delayed, first check the tracking information.
If additional assistance is needed, contact us and we will investigate with the carrier.
Carrier investigations may require additional time.
11. Delivered Packages
Customers should make reasonable arrangements to receive food shipments promptly after delivery.
Once a package has been delivered, responsibility for appropriate handling and storage passes to the customer, subject to any rights or remedies provided by applicable law.
Follow all storage instructions provided with the product.
12. Damaged Shipments
If your package arrives damaged, contact us as soon as possible.
Please retain:
- The product;
- The shipping box;
- All packaging materials;
- Photographs of the exterior of the package;
- Photographs of the damaged product; and
- Your order and tracking information.
Do not discard the product or packaging until Ducktastic has had an opportunity to investigate.
We may request photographs or other information needed to evaluate the shipment.
13. Incorrect Orders
If you receive a product that does not match your order, contact us as soon as possible.
Please provide your order number and photographs of the product received.
We will review the order and determine the appropriate resolution.
14. Food Returns
Food products generally cannot be returned.
Because returned food products cannot be safely placed back into inventory for resale, Ducktastic does not normally accept returns of food products after delivery.
This policy does not eliminate rights or remedies that may apply to products that are:
- Incorrect;
- Damaged;
- Defective;
- Nonconforming; or
- Otherwise subject to a legally required remedy.
15. Merchandise Returns
Merchandise fulfilled through Printify may be subject to different production and return procedures than food products.
Merchandise return or replacement requests should be submitted to Ducktastic rather than returned directly to Printify unless Ducktastic provides specific instructions.
Because merchandise is frequently produced specifically in response to an order, certain products may not be eligible for ordinary returns.
The applicable product or order page may contain additional terms.
16. Order Cancellation
Cancellation requests must be submitted in writing to:
orders@ducktastic.com
Within 24 Hours
Orders canceled within 24 hours of placement are generally eligible for a full refund, provided the order has not already been shipped and no applicable legal requirement requires a different resolution.
After 24 Hours
After 24 hours, production may have begun.
A partial refund may be available depending on the production status of the order and costs already incurred.
A full refund is not guaranteed after the 24-hour cancellation period.
After Shipment
Once an order has been shipped, it generally cannot be canceled.
Food products cannot be returned for resale.
Nothing in this policy limits any right to cancel or obtain a refund that is required by applicable law.
17. Orders We Cannot Ship on Time
Ducktastic makes reasonable efforts to fulfill orders within the production and shipping timeframe represented at the time of purchase.
Federal law requires Internet sellers to have a reasonable basis for their shipping representations. If a seller cannot ship within the promised timeframe, applicable FTC rules require the seller to provide the customer with an appropriate option to consent to the delay or cancel the order and receive a prompt refund.
Accordingly, if we determine that an order cannot be shipped within the applicable promised timeframe, we will contact the customer with information concerning the delay and the available options.
Where applicable law requires cancellation and a refund, Ducktastic will provide the required refund.
18. Refunds
When a refund is approved, the refund will generally be issued to the original payment method when reasonably possible.
The time required for the refund to appear in a customer’s account may depend on the payment provider and financial institution.
When a refund is required by applicable law, Ducktastic will comply with the applicable refund requirements.
19. Refunds for Shipping Delays
If Ducktastic cannot ship an order within the timeframe represented when the order was placed, applicable law may require us to offer the customer an opportunity to cancel and receive a prompt refund.
Where a legally required refund applies to an unshipped order, the refund will include amounts required under applicable law.
20. Customer Address Errors
Customers are responsible for providing an accurate shipping address.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply if the shipment must be reshipped.
Any available resolution will depend on the circumstances of the order and applicable law.
21. Lost or Missing Packages
If tracking indicates that a package has been delivered but you cannot locate it, first check:
- Your delivery location;
- Nearby delivery areas;
- With household members;
- With building management, when applicable; and
- With neighbors, when appropriate.
If the package remains missing, contact us.
We may need to open an investigation with the carrier.
22. Severe Weather & Other Events
Food shipments may be delayed when conditions create a reasonable concern that products cannot be transported safely.
Circumstances may include:
- Extreme heat;
- Freezing conditions;
- Hurricanes;
- Tornadoes;
- Flooding;
- Snow or ice;
- Carrier disruptions;
- Natural disasters;
- Utility interruptions;
- Equipment failures;
- Supply disruptions; or
- Other circumstances outside our reasonable control.
Our priority in such circumstances is to avoid knowingly sending products under conditions that could compromise their quality or safety.
23. Contact
Shipping questions:
information@ducktastic.com
Order cancellations:
orders@ducktastic.com
Please include your order number whenever possible.
This Shipping & Returns Policy is part of Ducktastic’s Terms of Service. In the event of a conflict, applicable law controls.
For complete information, please see our: